RESPONSIBLE GAMBLING POLICY

Last updated: 31/05/2019

INTRODUCTION
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SportPesa takes its social gambling responsibilities very seriously. As a reputable and responsible gambling operator, the well-being of our customers is of utmost importance.

At SportPesa, we are fully committed to protecting those at risk of being harmed or exploited by gambling. We aim to prevent underage and compulsive usage of our games whilst simultaneously providing a friendly and entertaining online gambling experience to our customers. We recognise that, although gambling should be enjoyed as a recreational activity, it may nevertheless cause a problem for a minority of customers and/or their families and/or society.

NO UNDER 18s
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In order to access our games and services, you must be at least 18 years of age or over the age of majority in your country of residence, whichever is higher. You must affirm and certify that you are of such legal age during account registration process. If you are below 18 years of age (or the age of majority in your country of residence), you are forbidden from using our games and services and you must exit and close this website immediately. Underage gambling is an offence and we take steps and measures to verify the identity and age of our customers. Any customer discovered to be under 18 years of age will have their bets cancelled, winnings voided, deposits returned and account closed forthwith. We reserve the right to report any customers under 18 years of age to the relevant authorities.

PLAYER PROTECTION
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As part of SportPesa responsible gambling policy and framework, we offer the following player protection to enable customers take better control of their gambling activities:

Self-exclusion

Self-exclusion enables you to self-exclude from having access to our games and services for a period of time. You can choose to self-exclude for 24 hours, 1 week, 1 month, 3 months, 6 months, 1 year or permanently. Once applied, you will be logged out of your account immediately without any cooling off period. Access to your account and our games and services will be restricted throughout the self-exclusion period, or permanently if permanent self-exclusion was applied. If you have funds remaining in your self-excluded account, please contact our Customer Services team within seven (7) days of exclusion so that funds can be returned to you. Any running bets placed prior to self-exclusion applied will continue to be in place and any winnings will be returned to you as soon as the event is settled.

For self-exclusion due to self-control reason, we will take all reasonable measures to ensure you do not receive any promotional or marketing material throughout the exclusion period. Please be aware that this may take up to 48 hours from your self-exclusion to be effective. For self-exclusion due to any other reasons, marketing setting that was in place prior to your exclusion shall apply unless you request otherwise.

You will strictly not be allowed to place deposits and bets, or to register a new account during the exclusion period. Under no circumstances would you be allowed to remove self-exclusion applied before the end of the exclusion period. Self-exclusion can only be removed and your account re-activated after the exclusion period has expired (for non-permanent self-exclusion only). To remove self-exclusion following its expiry, please contact our Customer Services team in order to re-activate your account and for you to re-gain access to it. A one-day cooling off period applies before you are allowed access to your account and our gambling facilities.

We will continue to prohibit marketing materials being sent to accounts re-activated from exclusion due to self-control, unless and until specifically requested and agreed to by you following account re-activation.

If permanent exclusion is applied, such account will be permanently blocked and no re-activation is possible.

Please be aware that self-exclusion applied on your account on this Isle of Man licensed website does not automatically apply on, or extend to, any other SportPesa accounts that you have registered via non-Isle of Man licensed website(s) globally. We encourage you to consider applying similar exclusion on each and every such account(s) via the respective website(s) for the account(s) to be excluded.

To protect the interest of self-excluded customers, we reserve the right to include your exclusion details in the self-exclusion database(s) that may be maintained by: (i) ourselves; and/or (ii) authorised third parties.

We also reserve the right to exclude a customer for a longer period at our discretion.

You may apply for self-exclusion on your account by contacting our Customer Services team at care@sportpesa.com. Whilst we endeavour to process your application request as soon as possible, it may take up to 48 hours to be processed (or more if submitted over weekends or bank holidays), and you will receive a confirmation email from us once your account is successfully excluded. Any transaction undertaken prior to our confirmation of your self-exclusion will be bound by our Terms and Conditions.

For your own protection, we encourage you to also consider applying self-exclusion on all gambling accounts which you may have with other gambling operators.

Deposit limit

Deposit limit allows you to set a maximum value on your deposits over a period of time. You can apply a limit at account level over a period of seven (7) days. Once a limit is applied, you are allowed to deposit only up to the maximum applied within that period; you will not be allowed to place further deposit once the limit is reached within that period.

Limit applied for the first time, or when there is no existing limit in place, will take effect immediately upon application. Any increase in, or removal of, limit will be subject strictly to a 24-hour cooling off period; a reduction in limit will be effected immediately.

You may set deposit limit on your account upon account login on your account page, or by contacting our Customer Services team at care@sportpesa.com at any time.

SELF-ASSESSMENT
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We encourage our customers to undertake regular self-assessment exercise to potentially identify any indicators or risks of gambling problems at an early stage. Although such assessment is not definitive, it may help to assess if your gambling activities are having negative impacts on your and/or family’s life.

There are various self-assessment tools and/or questionnaires that are available on some of the websites of independent organisations that offer professional advice, support and free counselling for the prevention and treatment of problem gambling. Questionnaires below, for instance, are extracted from Gamblers Anonymous, one of such help organisations in the United Kingdom:

Q1: Do you lose time from work or school due to gambling?

Q2: Is gambling making your home life unhappy?

Q3: Is gambling affecting your reputation?

Q4: Have you ever felt remorse after gambling?

Q5: Do you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?

Q6: Does gambling cause a decrease in your ambition or efficiency?

Q7: After losing do you feel you must return as soon as possible and win back your losses?

Q8: After a win did you have a strong urge to return and win more?

Q9: Do you often gamble until your last pound has gone?

Q10: Do you ever borrow to finance your gambling?

Q11: Have you ever sold anything to finance gambling?

Q12: Are you reluctant to use "gambling money" for normal expenditures?

Q13: Does gambling make you careless of the welfare of your family?

Q14: Do you gamble longer than you had planned?

Q15: Do you ever gamble to escape worry or trouble?

Q16: Have you ever committed, or considered committing, an illegal act to finance gambling?

Q17: Does gambling cause you to have difficulty in sleeping?

Q18: Do arguments, disappointments or frustrations create an urge within you to gamble?

Q19: Do you have an urge to celebrate any good fortune by a few hours of gambling?

Q20: Have you ever considered self-destruction as a result of your gambling?

If you answered “Yes” to any of these questions, we strongly encourage you to take proactive actions in seeking help and support as soon as possible. This may include, but not limited to, applying player protection as explained above on your account, or contacting the relevant independent professional help organisations (see some examples below).

INDEPENDENT PROFESSIONAL HELP
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Some of the independent organisations that offer professional advice, support and free counselling for the prevention and treatment of problem gambling include:

Isle of Man

Germany

Ireland

You can also find helpful information from the following websites:

You are encouraged to seek professional help and support as soon as possible if you suspect you may be at risk of, or have, a gambling problem.

OUR INTERVENTION
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We recognise the importance of identifying at-risk customers who may be showing signs of gambling problems. Accordingly, we take proactive measures to monitor your activities and transactions on our website for any such signs, and to intervene as appropriate. We may also send you friendly information and reminders regarding our responsible gambling programs and policy from time to time, as part of our initiatives to encourage and cultivate a responsible gambling culture and environment at SportPesa and to help our customers stay in control.

TOOLS FOR THE PREVENTION OF ACCESS BY MINORS
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Where the device(s) you use for access to our games and services may be accessible by anyone under 18 years of age, you are encouraged to consider installing the appropriate software and/or appropriate password controls on all those devices to prohibit them from being able to access our website and any other online gambling websites. Below are some of such software for this purpose:

Our Responsible Gambling team is available to assist should you require further information or assistance in respect of any of the above. They can be contacted via our Customer Services team at care@sportpesa.com.

PLEASE GAMBLE RESPONSIBLY. HAVE FUN, BUT PLAY IT SAFE.

A. DEPOSIT LIMIT
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You can apply a maximum limit of your choice on your deposit over a period of seven (7) days at account level.

Once a limit is applied, you are allowed to deposit only up to the maximum applied within the defined period. Any further deposits will be prohibited once the limit is reached, until the period has lapsed.

Limit applied for the first time, or when there is no existing limit in place, and reduction in limit will take effect immediately upon application. You may increase and/or remove the limit applied at any time, subject to a 24-hour cooling off period.

If you set your limit amount to zero (0), you will not be allowed to place any deposit at all.

You may set deposit limits on your account via facilities available on your account, or by contacting our Customer Services team at care@sportpesa.com at any time. For application request made via our Customer Services team, we endeavour to process your request as soon as possible but it may take up to 48 hours to be processed (or more if submitted over weekends or bank holidays). You will receive a confirmation email from us once the requested deposit limit is successfully set on your account. Any transaction undertaken prior to our confirmation of your limit set will be bound by our Terms and Conditions.

You may amend the limit set at any time, subject to the 24-hour cooling off period (where applicable).

Please be aware that any deposit limit applied on your account on this Isle of Man licensed website does not automatically apply on, or extend to, any other SportPesa accounts that you have registered via non-Isle of Man licensed website(s) globally. We encourage you to consider applying similar limits on each and every such account(s) via the respective website(s) for the account(s) to be limited.

For your own protection, we encourage you to also consider applying similar limits on all gambling accounts which you may have with other gambling operators.