SportPesa is dedicated to increasing awareness among its customers on responsible betting. Besides, it is affirming its commitment to, at all times, provide a good and enjoyable betting experience to all involved parties at any time. This call for responsible betting is not aimed at denying the players the fun they derive from betting, but is a mature way of ensuring that one stays in control.
Staying in Control
The majority of our customers enjoy the Company entertainment experience. Whilst the majority of people do wager within their means, for some wagering may become a problem. It may help you to keep control to remember the following:
Only place bets with amounts what you can afford to lose;
Keep track of the time and amount you spend on betting;
If you want to have a break, you may use our self- exclusion option by emailing us at firstname.lastname@example.org with details of the account you have opened with us. Our representative will call you to confirm your instructions and thereafter the Company will close your account(s) for a period of 3 months, during which time it will not be possible for the account(s) to be re-opened for any reason.
Sports betting should be entertaining and not seen as a way of making money; Avoid chasing losses.
If you are concerned that betting may have taken over your life (or someone else's life) then the following questions may help you find out:
Have others ever criticized your betting?
Have you ever lied to cover up the amount you have used to place bets or time you have spent doing it?
Do arguments, frustrations or disappointments make you want to wager?
Do you wager alone for long periods?
Do you stay away from work or college to wager?
Do you place wagers to escape from a boring or unhappy life?
Are you reluctant to spend 'wagering money' on anything else?
Have you lost interest in your family, friends or pastimes due to wagering?
After losing, do you feel you must try and win back your losses as soon as possible?
When wagering and you run out of money, do you feel lost and in despair, and need to place wagers again as soon as possible?
Do you place bets using all your finances?
Have you lied, stolen or borrowed just to get money to place bets or to pay wagering debts?
Do you feel depressed or even suicidal because of your wagering?
These questions are provided to help an individual decide if he or she has a problem and needs to seek help.
There are many organizations that can provide support and assistance to individuals who develop a problem with wagering. If you feel this has happened to you, we highly recommend contacting a self-help organization for guidance.
Restriction of Minor/under-age betting
Betting for persons below the age of 18 is prohibited.
How to protect minors from betting:
Your details like deposit, password and username should not be shared with minors.
Your machine should never be left unattended when logged in. Avoid using the “Remember My Password” option on your computer.
Lock your computer with a password so as to limit or deny incidental or accidental access to it.
Enlighten your kids on the risks and dangers of underage betting.
Alternatively, use child protection software.
Measures we have put in place to curb under-age betting:
Every individual signing up for a new account at sportpesa.com must tick a box indicating they are 18 years and above. There is a notification that players under 18 are not accepted.
Once an individual has created an account using his/her date of birth, address and name, such bio-data is used to ascertain that the person is above 18 years.
The use of passport or original National ID to withdraw money from any of the Kenya mobile money service providers is another verification measure.
Our payment services are based on mobile money services. To register for such services, by law, one has to be aged 18 and above, and have a valid National ID card. For cheque or cash payments, we require proof of age through the Identity card.
If you suspect or know of any child betting on our platforms or using someone’s account, notify us immediately via email@example.com for necessary steps to be taken. Your details will be confidential and your effort will be highly appreciated.
Adhering to limits
All SportPesa platforms have a maximum limit of KSHs 500,000 per bet.
Constant review of customer history
To keep tabs on your betting activities on SportPesa, we provide you with easy access to the history of your monthly transactions. Click on “Bet History” on your sportpesa.com account, to monitor the bets placed, withdrawals and deposits made. In addition, your SportPesa account balance is always displayed on the top right-hand corner of your screen, when you log in to your account.
The SportPesa Self-Exclusion facility allows you to temporarily close your account for a particular period.
During self-exclusion, you will not be allowed to re-open your account or any new account.
Monitoring Mechanisms will be put in place for any activity related to your account or profile on SportPesa betting platforms. Any new accounts detected will be closed immediately.
How to request for SportPesa Self-Exclusion?
Write to us on firstname.lastname@example.org to request for temporary closure of your account for your preferred time duration.
Once you send your request our representatives will get in touch with you to confirm your request and you will thereafter receive an email acknowledging receipt. This is typically within 48 hours of sending a Self-Exclusion request.
What does the Account Closure process entail?
Once we receive a Self-Exclusion request, the process of closing the account begins. It mainly involves checking account balances or any pending bets and deactivation of the account; as well as setting alerts for any activity related to the particular account or profile on SportPesa betting platforms.
How soon after requesting a self-exclusion will it be activated?
This process requires reasonable working period to implement. However, we will endeavor to effect your self-exclusion as soon as possible. Typically, it will take a maximum of 48 hours to implement after you receive an email acknowledging receipt of self-exclusion request on your account from a SportPesa Agent. Once the account closing process is complete, you will receive a confirmation email alerting you of the temporary closure. The self-exclusion period is considered as having commenced when it is communicated to you.
What happens to the balance in my SportPesa account after temporary closure?
If you have any balance, we will reach out to you to withdraw or get consent that you would want the money to remain in your account.
What happens to bets that I have placed which have not yet reached a conclusion?
Any unsettled bets will be settled on the result of the event. If your bet is a win, you can contact our Customer Support team to arrange for the payment of your winnings to be made.
What do I do if I can still access my SportPesa Account after start of Self-Exclusion period?
If you can still access any of our SportPesa services after having received communication of activation of your Self-Exclusion period, kindly notify us immediately. Write to us at email@example.com informing us of your continued access to SportPesa services.
Failure to communicate to us, we will not be held liable to you or any third party if you are able to continue to bet via Sportpesa website or SMS or our other platforms after self-exclusion.
What should I do during the Self-Exclusion period?
We recommend that you seek additional support and advice during the self-exclusion period. Once the period expires, we will automatically re-open your account.